We currently ship to over 130 countries, including the US, Canada, UK, Australia, and most of Europe and Asia. Orders are typically shipped from our warehouse in China, but may also ship from the US or EU depending on stock availability.
Orders are processed within 1-3 business days. After that the standard shipping times are::. Delays may occur due to customs, holidays, or local courier issues. You can track your package via the link provided after shipping.
Unfortunately, we are unable to ship to PO boxes or APO/FPO addresses at this time.
Once your order ships, you'll receive an email with a tracking link. You can also track your order in your spark paws account or by clicking hereIf you need help finding your tracking info, email us at [email protected]—we're happy to assist!
Most packages ship internationally, so tracking updates may not appear until your order is cleared by customs, and accepted into your country. This process can take 3 to 5 business days. If your order is still within the estimated delivery timeframe,
Orders shipped to the U.S., Canada, U.K., Germany, France, Italy, Japan, Australia, and New Zealand should not incur customs or duty fees. For other countries, duties and taxes may apply and must be paid by the customer before delivery. Refunds will
We process orders quickly so you get your items faster! If your order hasn’t left our warehouse, we may still update it—just email us ASAP at [email protected]. If it’s already shipped, we can't change it anymore, but we offer easy exchanges and
Please check the following:. If you still can’t find your package, contact us at [email protected], and we’ll be happy to assist you!