sparkpaws

Exchanges are free on your first order!&#xA0; Unfortunately, shipping fees for returns must be covered by the customer.<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">US customers can arrange their own return shipping. This will be non refundable.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Non US customers will need to arrange their own shipping to our return warehouse located in the US. This will be non refundable</li></ul>

Exchanges are free on your first order! Unfortunately, shipping fees for returns must be covered by the customer.

Do you refund the delivery charge?

Return & Exchange

Where do you ship?

When will I receive my order?

Do you ship to PO Boxes or APO/FPO Addresses?

How can I check the status of my order?

Why are there no updates on the the shipping status? Is my parcel safe?

Will I be responsible for any customs or duty fees?

Can I change or cancel my order?

My package shows delivered, but I didn't actually receive it - what should I do?

Shipping and Order

How do I make an exchange?

How long do I have to return or exchange an item?

How long will it take for my exchange or return to be processed?

Can I return a Seasonal Product?

Can I return a "Final Sale" item?

Where are your products manufactured?

How can I find more information about a product?

How do I clean my products?

Product

How can I find the right size for my dog?

What do I do if my dog is in between sizes?

I bought a size and it’s too small/big - what should I do?

Sizing & Fit

Do you refund the delivery charge?Updated 2 months ago